We're Here to Help
Questions about products, orders, or pool chemistry? Email our team of pool professionals and we'll get back to you within one business day.
[email protected]Common Questions
How quickly do you respond to emails?
We reply to all emails within one business day (Mon–Fri). For urgent order issues, include your order number in the subject line for faster routing.
What should I include in my email?
For order questions, include your order number and email used at checkout. For pool chemistry help, include your pool size (gallons), type (chlorine or salt), and current test readings if available.
Do you offer bulk or contractor pricing?
Yes. Email us at [email protected] with your business name and estimated monthly volume and we'll set you up with contractor pricing.
How do I start a return?
Email [email protected] with your order number and reason for return. We accept returns within 30 days on unopened, unused products.