Privacy Policy

We collect information you provide directly to us and information collected automatically when you use our site.

Information You Provide

• Order information: Name, billing address, shipping address, email address, and phone number when you place an order.
• Payment information: Payment card details are processed directly by our payment processor (Shopify Payments / Stripe). We do not store full card numbers on our servers.
• Communications: Any messages you send us via email at [email protected].
• Account information: If you create an account, your email address and password (stored in hashed form).

Information Collected Automatically

• Log data: IP address, browser type, pages visited, time and date of visit, and referring URL.
• Cookies and tracking: We use cookies to maintain your shopping cart session and to understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not function properly.
• Analytics: We use aggregated, anonymized analytics to understand traffic patterns and improve our store.

• To process and fulfill your orders, including sending order confirmations and shipping notifications.
• To communicate with you about your order or respond to your inquiries.
• To send promotional emails or pool care tips if you have opted in. You may unsubscribe at any time.
• To improve our website, product selection, and customer experience.
• To detect and prevent fraud or unauthorized transactions.
• To comply with applicable laws and regulations.

We do not sell your personal information. We share your information only as necessary to operate our business:

• Shipping carriers: We share your name and shipping address with UPS to fulfill your order.
• Payment processors: Your payment information is transmitted securely to our payment processor to complete your transaction.
• E-commerce platform: Our store is hosted on Shopify. Shopify processes order data on our behalf under their own privacy policy.
• Legal requirements: We may disclose your information if required by law, court order, or to protect the rights and safety of PoolVault Supply Co. or others.

We retain your order and account information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data at any time by contacting us at [email protected].

Our website uses the following types of cookies:

• Essential cookies: Required for the shopping cart and checkout to function.
• Analytics cookies: Used to understand how visitors interact with our site (anonymized data only).
• Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling essential cookies will prevent you from completing a purchase.

We implement industry-standard security measures including SSL/TLS encryption for all data transmitted between your browser and our site. Payment card data is handled by PCI-DSS compliant processors and is never stored on our servers. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

Our website may contain links to third-party websites (such as manufacturer sites or shipping carrier tracking pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to opt out of marketing communications at any time. To exercise any of these rights, contact us at [email protected].

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us: